EasyErlang

EasyErlang is the go-to software for anyone looking to optimize staffing in call centers, help desks, or any telephone and email contact centers. This robust application, now in its latest version 2.06, offers a range of functionalities that make staffing planning straightforward and efficient. Designed by Diagnostic Strategies, EasyErlang helps in analyzing customer telephone call traffic, calculating the required number of customer service representatives (CSRs) and telephone lines, and showcasing key metrics to ensure a satisfactory level of customer service.

Easy to use and versatile, the calculator tool is especially beneficial for those in the Business category, specifically in the Finances subcategory. Users can easily download the software and begin utilizing its range of features almost immediately. EasyErlang supports Windows 7, and 8, making it accessible to a significant number of users. One of the advantages is that previous versions like 2.5, and 2.0 are also available, providing flexibility to users who may need older versions for compatibility reasons.

The program comes as EasyErlang.exe, and it operates under a Shareware license, meaning that while some features are available for free, full access requires a purchase. Its intuitive interface and comprehensive analysis features make it a valuable tool for anyone responsible for workforce planning in contact centers.

Pros:

1. User-friendly interface ideal for streamlined operation.
2. Comprehensive metrics for optimizing CSR workload and customer experience.
3. Suitable for various types of contact centers, enhancing its versatility.
4. Accessible for free under the download and Shareware license model.

Cons:

1. Features available under the Shareware license are limited without purchase.
2. It supports only Windows 7/8, which might be restrictive for users with newer OS versions.

Overall, EasyErlang by Diagnostic Strategies emerges as a must-have tool for those in need of an effective staffing calculator and planning management solution.

You may want to check out more software, such as VectorVest ProTrader, Money Talks or PCTill, which might be related to EasyErlang.