LANDesk Support Tools

LANDesk Support Tools is a freeware application designed by Jared Barneck, falling under the Development Tools category with a specific focus on Debugging Tools. The latest version, 9.0.2, offers indispensable utilities for support engineers to troubleshoot issues efficiently.

This Windows 7, and 8 compatible program serves as an add-on to the LANDesk Console and includes various key features aimed at simplifying problem resolution. One notable feature is the Error Translator, which converts complex 32-bit signed integers into easily understood facility and error codes. This is particularly useful for understanding and addressing errors promptly. Another essential tool is the Gatherlogs, which compiles logs based on a basic configuration file, making it easier to analyze issues.

Additionally, the software includes the LANDesk Debug Log Enabler, a feature that helps in toggling debug logging for both Core’s and Agents, including XTrace logging. This can be incredibly beneficial for in-depth troubleshooting and ensuring that issues are caught and corrected before becoming more significant problems. Lastly, the LANDesk Support Remote Control tool provides automatic connection to Remote.LANDesk.com, the LANDesk tech support team’s Management Gateway, streamlining the support process significantly.

Other versions, such as 9.0, have been released, but 9.0.2 includes enhancements that make it an advantageous selection for support engineers looking for a reliable troubleshooting tool. The program's free download option adds to its appeal, making it accessible without financial investment.

Pros:

• Easy conversion of error codes with Error Translator.
• Simplified log gathering with Gatherlogs.
• Effective debug logging management via LANDesk Debug Log Enabler.
• Seamless remote support connection through LANDesk Support Remote Control.
• Freeware license ensures no cost for users.
• Compatible with Windows 7/8.

Cons:

• Limited support to specific OS versions.
• It is an add-on and requires the LANDesk Console to function.

You may want to check out more software, such as Aries Support Tool, LANDesk Service Desk or LANDesk® App Virtualization, which might be similar to LANDesk Support Tools.