Remote Helpdesk

Remote Helpdesk is a standout program developed by GID Software designed to provide efficient and seamless support to customers through pc remote control. The latest version 7.9 comes with a suite of lightweight program files: CallingCard.exe, remhelp.exe, and remhelpc.exe.

Supported on Windows 7, and 8, this tool falls under the System Utilities category and is particularly classified in the Remote Computing subcategory. Comparing Remote Helpdesk 7.9 to its previous versions like 7.8 and 7.6, the enhancements make it a robust choice for customer support teams.

The program excels in simplicity and convenience for users as the Server component is incredibly light at under 450 Kb. It eliminates the need for installation and can be easily started from a web server link, shortcut on a local file server, or even via email. At 56k download speeds, the application ensures one can commence a remote control session within just 30 seconds after downloading remhelp.exe and pressing start.

A significant advantage of Remote Helpdesk is its straightforward pricing model. Unlike other remote control products that impose fees based on the customer base or monthly subscriptions, Remote Helpdesk involves a single purchase charge determined by the number of support staff. This makes it an excellent cost-effective solution for providing online support to a large customer base.

Pros:

1. Lightweight and easy to deploy
2. No installation required
3. Quick setup even at lower download speeds
4. Single purchase charge with no recurring fees

Cons:

1. Limited to Windows 7/8 platforms
2. Requires basic familiarity with remote control sessions

This tool, ideal for those in need of efficient remote computing support, can be confidently recommended for businesses looking to enhance their customer support infrastructure. Download this incredibly useful free tool to transform your support experience.

You may want to check out more software, such as Remote Helper, Remote Mouse or Unified Remote Server, which might be similar to Remote Helpdesk.