Request Tracker 3.2 is free to download from our software library. The actual developer of the program is CyberNiche Software. The program lies within Business Tools, more precisely Project Management. The default filename for the program's installer is req.exe. The most popular versions of the tool are 3.2 and 3.1.
From the developer:
Request Tracker is a Help Desk database system that allows you to store and retrieve all pertinent information about customer requests. Track who requested what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
You may want to check out more software, such as Tracks Cleaner, Track-Album or Youth Track, which might be related to Request Tracker.