ieSupportManager

ieSupportManager, latest version 8.0.4, stands out as a reliable software solution in the Office Tools category, specifically under E-book Tools. Developed by iecomputersystems, the program comes in a manageable file size of 22.4 MB. It supports Windows 7, and users can access older iterations like versions 8.0, and 2.0.

The program’s file name is support.exe, and it operates under a Shareware license, allowing potential users to try certain features before committing to a purchase. Key functionalities include Issue Logging & Tracking, a Web Interface, Email Logging, and Email Notification. The software is highly customizable, which makes it suitable for various professional helpdesk environments.

The main features that make ieSupportManager appealing are its built-in reporting, multilingual support, and unlimited user capacity. Additionally, it offers an affordable annual fee and effective contract management tools.

• Pros:

  • Highly customizable and adaptable to different environments.
  • Supports multiple languages, making it suitable for global teams.
  • Offers a comprehensive set of features for issue tracking and helpdesk management.
  • Affordable annual pricing structure.

• Cons:

  • The shareware license might not appeal to all users due to the limitations in the trial version.
  • Limited to Windows 7, which could be a drawback for users on newer operating systems.

You may want to check out more software, such as MGTEK Help Producer, Comic Book Reader or HelpGear, which might be similar to ieSupportManager.