3CX Assistant

3CX Assistant version 9.0.15770 emerges as a highly efficient desktop utility designed to streamline call management and extension tasks. Developed by 3CX Ltd, this software supports a broad range of Windows versions, including Windows XP, Vista, 7, 8, 10, and 11. The program effortlessly integrates with desktop SIP phones as well as the inbuilt 3CXPhone (free soft phone) for a seamless user experience.

Users can download the program using the program file names 'tcx.assistant.client.exe' and '3CX Assistant CRM Integrat.exe'. Its ability to trigger calls from various sources—whether a personal or company phonebook, recent call activity log, a web page, or even Microsoft Outlook—highlights its versatile utility. Furthermore, the Caller ID of incoming calls automatically pops up the matching contact record in your contact management software, ensuring smooth interactions with clients and easy note-taking.

The 3CX Assistant offers several notable features, including the capability to send calls to voicemail when busy, launch calls from multiple platforms like Outlook, Salesforce, and web pages, and it provides easy access to incoming, outbound, and missed call lists. The feature of viewing and controlling incoming calls, along with seeing user status (presence information) to avoid voicemail tag, adds to its appeal. Moreover, the program facilitates the efficient management of call queues and caller wait times, while offering the ability to park/unpark calls and inbuilt company chat for quick messaging. More

You may want to check out more software, such as 3CX Session Border Controller, 3CX CRM Integration or 3CX Gateway for Skype™, which might be similar to 3CX Assistant.