Lucid Help Desk
Lucid Help Desk 8.01.0013 can be downloaded from our software library for free. Our built-in antivirus scanned this download and rated it as 100% safe. The actual developer of the software is Lucid Enterprises, Inc. The program is categorized as Development Tools. The size of the latest downloadable installer is 9.9 MB.
From the developer:
Track requests for a variety of maintenance and installation services (e.g., Requests for the installation or repair of computers, computer software, telephones and facility requests). Maintain historical records showing who requested the service, who resolved the issue and how long it took to complete. An integrated employee database allows you to maintain employee department, computer, and phone number information. Support personnel are notified via a pop-up screen anytime a new service request is assigned to them. Email update messages are sent to the person reporting the problem as new status becomes available. Twenty (20) reports targeted for both support personnel and their managers are available for viewing and printing. Track service reports by Assignee or by Product.
You may want to check out more software, such as Web Help Desk, Polar Help Desk or VersaSRS Help Desk, which might be related to Lucid Help Desk.