Web Help Desk

by SolarWinds

Download now from developer's website

5.0

on 1 vote

License: Shareware

Total downloads:85

Operating system:Windows XP/XP Professional/Vista/7/8/10/11

Latest version:12.5.1

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Description

"Web Help Desk" by SolarWinds is a cutting-edge IT help desk software designed to enhance the efficiency and productivity of IT departments. The latest version, 12.5.1, offers a comprehensive suite of features including web-based ticketing, change management, IT asset management, and a knowledge base. The program manages the help desk ticket process from request to resolution seamlessly.

Web Help Desk's robust feature set is supported on Windows XP, XP Professional, Vista, 7, 8, 10, and 11 and demonstrates considerable versatility. This software simplifies the tracking and management of assets, allowing for easily customizable dynamic ticket forms with unlimited custom fields. It dynamically routes and assigns help desk tickets to the appropriate technician or group of technicians, ensuring prompt resolution.

One of the standout features of Web Help Desk is its ability to automatically convert service request emails into trouble tickets, eliminating the typical errors and inefficiencies associated with manual tracking. Furthermore, it supports the self-resolution of issues through a searchable knowledge base, thus empowering users to resolve minor issues independently. More

You may want to check out more software, such as Polar Help Desk, VersaSRS Help Desk or Help Desk Authority Windows Client, which might be related to Web Help Desk.

Download Web Help Desk from developer's website

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