Web Help Desk

"Web Help Desk" by SolarWinds is a cutting-edge IT help desk software designed to enhance the efficiency and productivity of IT departments. The latest version, 12.5.1, offers a comprehensive suite of features including web-based ticketing, change management, IT asset management, and a knowledge base. The program manages the help desk ticket process from request to resolution seamlessly.

Web Help Desk's robust feature set is supported on Windows XP, XP Professional, Vista, 7, 8, 10, and 11 and demonstrates considerable versatility. This software simplifies the tracking and management of assets, allowing for easily customizable dynamic ticket forms with unlimited custom fields. It dynamically routes and assigns help desk tickets to the appropriate technician or group of technicians, ensuring prompt resolution.

One of the standout features of Web Help Desk is its ability to automatically convert service request emails into trouble tickets, eliminating the typical errors and inefficiencies associated with manual tracking. Furthermore, it supports the self-resolution of issues through a searchable knowledge base, thus empowering users to resolve minor issues independently.

The program developer, SolarWinds, has ensured that this software is not only feature-rich but also cost-effective, making it an incredibly attractive option for businesses seeking to enhance their IT operations. The program belongs to the Internet & Network category and is specially categorized under Browsers. This shareware program also offers support for older versions such as 12.5, 12.2, and 12.1, providing a seamless upgrade path for existing users.

Pros:

• User-friendly interface with highly customizable forms and workflows
• Efficient ticket routing and prioritization
• Comprehensive asset management capabilities
• Integration with email to automatically generate tickets
• Supports a wide range of Windows operating systems

Cons:

• Initially might require some time to set up and customize fully
• As a shareware program, it might involve costs for full feature access

Overall, Web Help Desk is a powerful, adaptable, and affordable solution for IT teams looking to streamline their help desk operations. This program is definitely worth considering for businesses that need an efficient way to manage IT assets and resolve issues quickly. Users can easily download the software and take advantage of its free trial to explore its features.

It is not possible to confirm if there is a free download for this software available on the developer's website. We recommend checking the downloaded files with any free antivirus.

You may want to check out more software, such as Dr.Web AV-Desk, Polar Help Desk or SRM Help Desk, which might be related to Web Help Desk.