NetSupport Service Desk

NetSupport ServiceDesk, developed by NetSupport Ltd, is a powerful tool designed to assist with your desktop support needs. The latest version, 5.10.0001, has a program file size of 70.1 MB and is supported on Windows 7, 8, 10, and 11. This Internet & Network category program, further categorized under Network Tools, showcases robust features to manage and streamline IT services.

One of the standout features of NetSupport ServiceDesk is its compliance with mandatory ITIL best-practice standards. This web-based platform offers essential Incident, Problem, and Change management functionalities, providing the necessary tools to handle and mitigate IT issues effectively. It has received accolades, such as Network Computing's Service Management Product of the Year for three consecutive years.

NetSupport ServiceDesk is available either as a standalone solution or as part of the complete NetSupport DNA Asset Management suite, giving organizations flexibility in their IT management approach. Besides the latest version, the software's older version, 3.1, is also available. The intuitive interface and streamlined workflow of this program ensure efficient use of support team time, reducing administrative burdens.

To get started, you can download a free trial of NetSupport ServiceDesk and experience its comprehensive service desk management capabilities firsthand.

Pros:

1. Web-based and ITIL-compliant.
2. Offers core Incident, Problem, and Change management functionalities.
3. Intuitive interface streamlines workflows.
4. Flexible integration as a standalone or hybrid solution.

You may want to check out more software, such as JIRA Service Desk, Jet Service Desk or LANDesk Service Desk, which might be related to NetSupport Service Desk.