ShoreTel Contact Center Agent
The 3.0 version of ShoreTel Contact Center Agent is provided as a free download on our website. Our built-in antivirus checked this download and rated it as virus free. The following version: 3.0 is the most frequently downloaded one by the program users. ShoreTel Contact Center Agent is included in Business Tools. This free tool was originally produced by ShoreTel Inc.
From the developer:
ShoreTel Contact Center 6 introduces the ShoreTel Contact Center Agent Dashboard, a Web based application which enables supervisors to publish customized dashboards for agents. The dashboard, which can be deployed for use on iPads and mobile devices, also provides call center managers with a consolidated view of their call center while on the move.
The ShoreTel Contact Center Agent Dashboard (CCAD) is an application for the ShoreTel Contact Center (CC) that provides the ability to monitor, in real time, the service being provided to customers. This application displays customer service metrics such as number of calls
waiting, average wait times, and other such performance statistics.
You may want to check out more software, such as LIVECHAT Contact Center, Avaya Agent or Avaya IP Agent, which might be related to ShoreTel Contact Center Agent.