SmarterTrack

SmarterTrack is a highly efficient online help desk solution developed by SmarterTools Inc.. The software, currently at its latest version 14.1.8572, is designed to improve customer service by utilizing smart features and lowering overall support costs. It achieves this by leveraging an email ticketing system, live chat, and VoIP integration to deliver unparalleled customer care.

Users can benefit from SmarterTrack's self-service portal, which includes a comprehensive knowledge base and a vibrant online community for user-to-user interaction. These features ensure that customers have multiple avenues for resolving their issues, thereby reducing the dependency on direct support.

The program operates on a variety of supported OS including Windows XP, Vista, 7, 8, 10, and 11, ensuring broad compatibility across different systems. Users can download files such as PopupInterface.exe, SmarterTrack.exe, and STWebConfig.exe to get started with this versatile tool.

SmarterTrack falls under the Communication category, with a specific focus on the Instant Messaging subcategory. This positions it as a crucial tool for businesses aiming to streamline their customer communication processes.

Moreover, the software is part of a regularly updated suite, with other versions of the program being 14.1, 14.0, and 13.1. This demonstrates the developer's commitment to continual improvement and user satisfaction.

For those interested, SmarterTrack is available for free download, making it a cost-effective solution for businesses of all sizes. Experience the ease of modern help desk management by opting for this robust tool.

Pros:

1. Comprehensive email ticketing system.
2. Live chat and VoIP integration for versatile communication.
3. Extensive self-service portal and knowledge base.
4. Broad compatibility with various Windows operating systems.
5. Available for free.

Cons:

1. Limited to the Windows OS ecosystem.
2. Takes time to fully explore and utilize all features.

It is not possible to confirm if there is a free download for this software available on the developer's website. We cannot guarantee that the program is safe to download as it will be downloaded from the developer's website. Before launching the program, check it with any free antivirus software.

You may want to check out more software, such as j2 Messenger, NudgeMania or WebPhone Dialer, which might be similar to SmarterTrack.