Team Helpdesk Agent
You can download Team Helpdesk Agent 10.1 from our software library for free. The software lies within System Utilities, more precisely Plugins Addons. The actual developer of the program is AssistMyTeam.
From the developer:
Team Helpdesk is an add-on solution for Microsoft Outlook that makes it very easy for your support team to manage support requests from your end-users submitted by email, phone calls or web. Designed in line with ITIL guidelines, Team Helpdesk enables your support staffs to log, analyze, track or escalate support requests in an organized and structured way in Outlook.
You may want to check out more software, such as Target Helpdesk, OCS Inventory Agent or OCS Inventory NG Windows Agent, which might be related to Team Helpdesk Agent.