Download of Cisco Agent 10.6.1.2011 was on the developer's website when we last checked. We cannot confirm if there is a free download of this software available. You can install this free PC program on Windows XP/Vista/7/8/10/11 32-bit. This free program is a product of CISCO.
The following versions: 10.6, 10.0 and 7.6 are the most frequently downloaded ones by the program users. Cisco Agent belongs to System Utilities. The program's installer files are generally known as agent.exe, agent.old.exe, ciscoAgent.exe or SSW212_C3C32285.exe etc. We cannot guarantee that the program is safe to download as it will be downloaded from the developer's website. Before launching the program, check it with any free antivirus software.
From the developer:
Cisco Agent Desktop is a computer telephony integration (CTI) solution for single- and multisite IP-based contact centers. It is easy to deploy, configure, and manage. Powerful tools help increase agent and supervisor productivity, improve customer satisfaction, and reduce costs. An intuitive GUI decreases IT dependency and simplifies customization, maintenance, and change management.
You may want to check out more software, such as Cisco Trust Agent, Cisco NAC Agent or Cisco IPS Manager Express, which might be similar to Cisco Agent.
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