There was a download of SmarterTicket 2. on the developer's website when we last checked. We cannot confirm if there is a free download of this software available. The following versions: 2.7 and 2.6 are the most frequently downloaded ones by the program users. The program lies within Internet & Network Tools, more precisely Network Tools. This tool was originally designed by SmarterTools Inc.
From the developer:
Provide streamlined support in an organized fashion and self-service help for your customers!
SmarterTicket will revolutionize the way you deal with customers.
A fully featured Knowledge Base allows your customers to find information on their own, reducing the chance that they will need to submit tickets for common problems. Detailed reporting of KB activity allow you to keep your Knowledge Base content current.
You may want to check out more software, such as PageScope Network Setup, Veeam FastSCP or CrossFTP Server, which might be similar to SmarterTicket.