The 10.1.198 version of Public Folder HelpDesk for Outlook is available as a free download on our website. This program is a product of kalmstrom.com Business Solutions. The software lies within System Utilities, more precisely Remote Computing. The most popular versions of the Public Folder HelpDesk for Outlook are 10.1 and 9.2.
From the developer:
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked.
You may want to check out more software, such as Pandali Folder Master for Outlook, 4Team Folder Backup for Outlook or Public ShareFolder - Server, which might be similar to Public Folder HelpDesk for Outlook.
Remote Computing