SysAidAgent 8.0.0.4 for Mac could be downloaded from the developer's website when we last checked. We cannot confirm if there is a free download of this app available. The program is categorized as Design & Photo Tools. This free Mac application was originally designed by SysAid Technologies Ltd. The following version: 8.0 is the most frequently downloaded one by the program users. The bundle identifier for this application is SysAidAgent.
From the developer:
SysAid Agent is a client side application that resides on each of your computers and runs quietly in the background (you will not notice any performance difference after it's been installed). Installing the SysAid Agent enables the SysAid hotkey. Assigned by default to F11, pressing the SysAid Hotkey takes a screenshot of your screen and opens the End User Portal.
You may want to check out more software for Mac, such as iGrabIt, AEJEE or GrabberWindow, which might be related to SysAidAgent.