You could have downloaded SysAidAgent 8.0.0.4 for Mac from our software library for free. The following version: 8.0 was the most frequently downloaded one by the program users. The bundle id for this app is SysAidAgent. The actual developer of this free Mac application is SysAid Technologies Ltd. The software lies within Design & Photo Tools, more precisely Screen Capture.
From the developer:
SysAid Agent is a client side application that resides on each of your computers and runs quietly in the background (you will not notice any performance difference after it's been installed). Installing the SysAid Agent enables the SysAid hotkey. Assigned by default to F11, pressing the SysAid Hotkey takes a screenshot of your screen and opens the End User Portal.
You may want to check out more software for Mac, such as iGrabIt, GrabberWindow or SimCap, which might be related to SysAidAgent.